This section contains specific additions to our normal terms and conditions (which follow) and are specific to SARS-CoV 2 and COVID-19, please read all sections carefully.
You must not travel to Harris if you have any SYMPTOMS of COVID-19 and you must take all reasonable precautions set out in Government guidance to protect yourself whilst travelling.
In the unlikely event that you or one of your party develop symptoms of COVID-19 and Government guidance or regulation prevents you from travelling home as planned, we will permit you to extend your stay for the period of isolation required by the Government but you must pay the current nightly cost. If infection is confirmed by a positive test result a charge for an additional 3 nights required to undertake post infection cleaning procedures as required by regulation before the house can be used again will also be payable. You MUST tell us if you think you have COVID-19 so we can select the correct turnover protocol to protect future guests and our housekeeper.
We may need to cancel your booking at short notice due to COVID-19 (e.g. due to Government restrictions e.g. return to lockdown, or the guests before you having to self-isolate). In such cases our liability to you will be limited to returning all monies received by us for your booking. We are not liable for any consequential damage or losses incurred. We will advise you as soon as possible and do our best to help you find alternative accommodation (but cannot guarantee this will be possible) or we can offer you alternative dates if you would prefer.
We make all guests aware of the measures we take to comply with Government guidance for the cleaning of self-catering properties to reduce the risk of spreading SARS-CoV2. We also make guests aware of actions required to assist in this process during their stay. By making a booking you confirm the steps we have taken are reasonable and acceptable. If you require any additional information on the protocols we have put in place or have any suggestions please contact us to discuss.
Making a Booking
Each booking is made in good faith in the belief that the house will be available to the client on the date stated on the booking form. If for any reason the house is not available we are unable to guarantee provision of alternative accommodation. In the event of this happening the deposit and balance will be refunded in full. You will have no further claim against us.
Weekly lets run from Friday to Friday (remember that shops in Harris are not open on a Sunday – see Eating in / out and Shops)
We reserve the right to alter or amend the facilities made available at the house.
Please contact us by phone or e-mail to check availability.
A deposit of 25% of the total rental cost is payable by cheque, direct transfer or paypal (additional fees apply to paypal payments) at the time of booking.
Full payment to be made no later than eight weeks prior to arrival date.
Provisional bookings will be held for ten calendar days pending receipt of deposit and relevant booking information requested by us. Failing which, after ten days the provisional booking will be cancelled.
On receipt of deposit the booking will be confirmed by email or in writing.
A £200 refundable Good Housekeeping Bond applies to all bookings and is payable eight weeks before arrival.
- Electricity and fuel for the boiler and stove
- Towels and beach towels
- Use of telephone (with honesty box)
- Use of house golf clubs (further sets available to rent at the Clubhouse)
- Wireless fibre broadband internet access.
If you require to cancel a reservation we must be notified by telephone immediately and cancellation must be confirmed in writing within 5 calendar days. We will make every effort to re-let the property. You will be reimbursed 80% of the cost if we re-let the property to another party at the same rate. If we are unable to re-let, cancellation costs will be as follows:
- More than 8 weeks before booking commences your deposit will be forfeited
- Fewer than 8 weeks you will be liable to pay the full rental
Arrivals and departures
The house will be ready for you from 4 pm on your arrival day and must be vacated by 10.00 am on the day of departure. Arrangements for access will be confirmed directly with you no later than 4 weeks prior to your arrival.
Cleaning, Refuse, Recycling
Please empty all bins into the outside wheelie bins before leaving. Food waste must be placed in biodegradable bags and disposed of in the organic recycling bin.
The house MUST be left clean and tidy on departure and any damages or losses must be reported.
This is a self catering property not a hotel. Leaving the house in a dirty or inappropriate manner will result in surcharge. Six (6) hours are allocated to ensure the house is serviced properly, additional hours required as a result of the house being left in a dirty or messy condition are charged at £20 per hour. Similarly make-up, hair dye etc stains on bedding or towels which cannot be removed by normal laundering will result in an additional charges.
For stays of 2 weeks a weekly clean and linen change is included in the rental. (Currently suspended due to SARS CoV2).
Refuse Collection is fortnightly and the wheelie bins must be put outside the gate the night before collection, dates are marked on the kitchen calendar. Failure to place the bins out for collection will result in a £60 emptying charge being levied. This is the charge for a private contractor to empty the bins.
Please recycle! The nearest facilities for glass, cans and plastic are at Leverburgh next to the shop and Horgabost campsite entrance. Recyclates must not be placed in the general refuse or organic wheelie bins except for paper and cardboard which may be placed in the organic bin.
Well-behaved owners and their dogs are welcome by prior arrangement. We are dog lovers too and understand how great it is to be able to bring your dog on holiday with you – they love the beaches on Harris. An additional charge of £25 per week applies to canine visitors.
- Dogs are NOT permitted in the bedrooms, upstairs in the house or on the furniture at any time and must not be left alone in the house
- Dog sleeping accommodation is in the utility room (with underfloor heating)
- Owners must bag and bin all dog waste from the grounds of the house
- Owners must be in charge of their dogs, ensuring care and respect for livestock, wildlife and our neighbours
Failure to adhere to these terms and conditions will result in retention of the Good Housekeeping Bond and may also result in additional charges being levied, see Damages section below.
No smoking on the premises.
àilean is and always has been a no smoking home. If you smoke anywhere in the property we reserve the right to cancel your reservation and ask you to leave. We will also charge you the full cost of cleaning the accommodation including (but not limited to) carpet shampooing and dry cleaning of soft furnishings. If the room cannot be suitably prepared in time before the arrival of the next guests you will be liable for the cost of their alternative accommodation.
If you smoke outside the property please dispose of cold butts carefully in the refuse bin.
The use of candles or tea-lights with a lighted flame is not permitted.
We reserve the right to charge all damages and losses in full.
The occupancy of the property must not exceed the number of guests stated at the time of booking.
Vehicles & Personal Property
We recommend you ensure personal effects are covered against loss or damage during your stay. Vehicles, accessories and contents are left at your own risk. We cannot be held responsible for loss, damage or accidental injury to visitors unless caused by negligence on our part.
To minimize the cost and inconvenience of cancelled bookings we strongly advise you to take out holiday insurance.
Restriction on rental
We reserve the right to remove person or persons from the property due to unreasonable behaviour, damage to the property or exceeding the stated occupancy. In this case any refund will be at our discretion.
Adverse travel conditions
In the event of ferry/plane disruptions due to bad weather conditions or any form of industrial action we cannot be held responsible for non-arrival of guests and no refunds will be given.