Making a Booking

Availability

Each booking is made in good faith in the belief that the house will be available to the client on the date stated on the booking form.  If for any reason the house is not available we are unable to guarantee provision of alternative accommodation.  In the event of this happening the deposit and balance will be refunded in full.  You will have no further claim against us.

Weekly lets run from Friday to Friday (remember that shops in Harris are not open on a Sunday – see Eating in / out and Shops)

We reserve the right to alter or amend the facilities made available at the house.

Please contact us by phone or e-mail to check availability.

Payment

A deposit of 25% of the total rental cost is payable by cheque or direct transfer at the time of booking.

Full payment to be made no later than eight weeks prior to arrival date.
Provisional bookings will be held for ten calendar days pending receipt of deposit and relevant booking information requested by us. Failing which, after ten days the provisional booking will be cancelled.

On receipt of deposit the booking will be confirmed by email or in writing.

A £200 refundable Good Housekeeping deposit applies to all bookings and is payable eight weeks before arrival.

Prices Include

• Reasonable domestic electricity and fuel for the boiler and stove

• Provision of linen, towels and beach towels

• Use of telephone (with honesty box)

• Use of golf clubs (further sets available to rent at the Clubhouse)

• Wireless fibre broadband internet access.

Electric Vehicles

The charging of electric or hybrid vehicles of any kind is not permitted at the house.  Under no circumstances should charging cables be plugged into the electric supply anywhere on the property.  The electricity meter is recorded weekly.  Public charging points are available at several places in Harris, the nearest available points are at Talla na Mara and Leverburgh ferry terminal.

Cancellation

If you require to cancel a booking we must be notified by telephone immediately and cancellation must be confirmed in writing within 5 calendar days.  We will make every effort to re-let the property.  You will be reimbursed 80% of the cost if we re-let the property to another party at the same rate.  If a re-let is secured at a lesser rate you will receive 80% pro-rata reimbursement.  If we are unable to re-let, cancellation costs will be as follows:

• More than 8 weeks before booking commences your deposit will be forfeited

• Fewer than 8 weeks you will be liable to pay the full rental

Arrivals and departures

The house will be ready for you from 5.00 pm on your arrival day and must be vacated by no later than 9.30 am on the day of departure.  Arrangements for access will be confirmed directly with you no later than 4 weeks prior to your arrival.  If the house is available earlier than 5.00 pm on arrival day you will be advised by txt message.  Please do not enter the property if the housekeeping team is still working.  We appreciate your help with leaving the house in a clean and tidy condition on departure to ensure the following guests are not delayed in accessing the house and everyone experiences the same standard.  It’s a team game folks.

Cleaning, Refuse, Recycling

Please empty all bins into the outside wheelie bins before leaving.  Food waste must be placed in biodegradable bags and placed in the organic recycling bin.

The house MUST be left clean and tidy on departure and any damages or losses must be reported.

This is a self catering property not a hotel.  Leaving the house in a dirty or inappropriate condition will result in surcharge.  Six (6) hours are allocated to ensure the house is serviced properly, additional hours required as a result of the house being left in a dirty or messy condition are charged at £20 per hour.  Similarly make-up, hair dye etc stains on bedding or towels which cannot be removed by normal laundering will result in an additional charges.

For stays of 2 weeks a weekly linen change is included in the rental.  A mid-stay freshen up clean can be arranged if desired.  Please contact us to discuss.

Refuse Collection is fortnightly and the wheelie bins must be put outside the gate the night before collection, dates are marked on the kitchen calendar.  Failure to place the bins out for collection will result in a £60 emptying charge being levied.  This is the charge for a private contractor to empty the bins.

Please recycle!  The nearest facilities for glass, cans and plastic are at Leverburgh next to the shop and Horgabost campsite entrance.  Recyclates must not be placed in the general refuse or organic wheelie bins except for paper and cardboard which may be placed in the organic bin.

Dogs

Well-behaved owners and their dogs are welcome by prior arrangement.  We are dog lovers too and understand how great it is to be able to bring your dog on holiday with you – they love the beaches on Harris.

• Dogs are NOT permitted in the bedrooms, upstairs in the house, or on the furniture at any time and must not be left alone in the house

• Dog sleeping accommodation is in the utility room (with underfloor heating)

• Owners must bag and bin all dog waste promptly before it soils the grass.  Please respect our grounds maintenance team who may arrive to cut the grass when you least expect them.

• Owners must be in charge of their dogs, ensuring care and respect for livestock, wildlife, and our neighbours

Failure to adhere to these terms and conditions will result in retention of the Good Housekeeping Bond and may also result in additional charges being levied, see Damages section below.

Smoking

No smoking or vaping on the premises.

àilean is and always has been a no-smoking home.  If you smoke or vape anywhere in the property we reserve the right to cancel your reservation and ask you to leave.  We will also charge you the full cost of cleaning the accommodation including (but not limited to) carpet shampooing and dry cleaning of soft furnishings.  If the room(s) cannot be suitably prepared in time before the arrival of the next guests you will be liable for the cost of their alternative accommodation.

If you smoke outside the property please dispose of cold butts carefully in the refuse bin.

Candles

The use of candles, tea lights, or anything with a lighted flame is not permitted within the house.

Damages

Please advise of any damage or breakages as soon as possible so articles can be replaced/repaired.  Accidents happen and small breakages are simply replaced however in the case of significant items we reserve the right to charge all damages and losses in full.

Occupancy

The occupancy of the property must not exceed the number of guests agreed at the time of booking.

Vehicles & Personal Property

We recommend you ensure personal effects are covered against loss or damage during your stay.  Vehicles, accessories, and contents are left at your own risk.  We cannot be held responsible for loss, damage, or accidental injury to visitors unless caused by negligence on our part.

Holiday protection

To minimize the cost and inconvenience of cancelled bookings we strongly advise you to take out holiday insurance.

Restriction on rental

We reserve the right to remove person or persons from the property due to unreasonable behaviour, damage to the property, or exceeding the stated occupancy.  In this case, any refund will be at our discretion.

Adverse travel conditions

In the event of ferry/plane disruptions due to bad weather conditions or any form of industrial action we cannot be held responsible for non-arrival of guests and no refunds will be given.