Terms & Conditions

Making a reservation

Weekly lets run from Friday to Friday (remember that shops in Harris are not open on a Sunday – see Eating in / out and Shops)

Please contact us by phone or e-mail to check availability.

A deposit of 25% of the total rental cost is payable by cheque, direct transfer or paypal (additional fees apply to paypal payments).
Full payment to be made no later than eight weeks prior to arrival date.
Bookings will be held for ten calendar days pending receipt of deposit and relevant booking information requested by us. Failing which, after ten days the provisional booking will be cancelled.
On receipt of deposit the booking will be confirmed by email or in writing.

A £200 refundable Good Housekeeping Bond applies to all bookings and is payable eight weeks before arrival.

Prices Include

  • Electricity and fuel for the boiler and stove
  • Linen
  • Towels
  • Use of telephone (with honesty box)
  • Use of house golf clubs (further loan sets available at the Clubhouse)
  • Wireless broadband internet access up to 7.5Gb per week.  Additional allowance can be purchased if required.

Arrivals and departures

The house will be ready for you from 4 pm on your arrival day and the property must be vacated by 10.00 am on the day of departure.  Arrangements for access will be confirmed directly with you no later than 4 weeks prior to your arrival.

Cleaning

Please empty all bins into the outside wheelie bins before leaving.  Food waste must be placed in biodegradable bags and disposed of in the organic recycling bin.

The house MUST be left clean and tidy on departure and any damages or losses must be reported.

This is a self catering property not a hotel.  Leaving the house in a dirty or inappropriate manner will result in surcharge.  Six (6) hours are allocated to ensure the house is serviced properly, additional hours required as a result of the house being left in a dirty or messy condition are charged at £20 per hour.  Similarly make-up, hair dye etc stains on bedding or towels which cannot be removed by normal laundering will result in an additional charges.

For stays of 2 weeks a weekly clean and linen change is included in the rental.

Refuse Collection is fortnightly and the wheelie bins must be put outside the gate for collection on the appropriate week as marked on the kitchen calendar.  Failure to place the bins out for collection will result in a £60 emptying charge being levied.  This is the charge for a private contractor to empty the bins.

Dogs

Well-behaved owners and their dogs are welcome by prior arrangement.  We are dog lovers too and understand how great it is to be able to bring your dog on holiday with you – they love the beaches on Harris.  An additional charge of £25 per week applies to canine visitors.

  • Dogs are NOT permitted in the bedrooms, upstairs in the house or on the furniture at any time and must not be left alone in the house
  • Dog sleeping accommodation is in the utility room (with underfloor heating),  just bring a suitable bed
  • Owners must bag and bin all dog waste from the grounds of the house
  • Owners must be in charge of their dogs, ensuring care and respect for livestock, wildlife and our neighbours

Failure to adhere to these terms and conditions will result in retention of the Good Housekeeping Bond.

Smoking

No smoking on the premises.

Damages

We reserve the right to charge all damages and losses in full.

Occupancy

The occupancy of the property must not exceed the number of guests stated on the booking form.

Vehicles & Personal Property

In addition to insurance covering your holiday, we recommend you ensure personal effects are covered against loss or damage during your stay.  Vehicles, accessories and contents are left at your own risk.  We cannot be held responsible for loss, damage or accidental injury to visitors unless caused by negligence on our part.

Holiday protection

To minimize the cost and inconvenience of cancelled bookings we strongly advise you to take out holiday insurance.

Restriction on rental

We reserve the right to remove person or persons from the property due to unreasonable behaviour, damage to the property or exceeding the stated occupancy.  In this case any refund will be at our discretion.

Adverse travel conditions

In the event of ferry/plane disruptions due to bad weather conditions or any form of industrial action we cannot be held responsible for non-arrival of guests and no refunds will be given.

Cancellation

If you require to cancel a reservation we must be notified by telephone immediately and cancellation must be confirmed in writing within 5 calendar days.  We will make every effort to re-let the property.   You will be reimbursed 80% of the cost if we re-let the property to another party. If we are unable to re-let, cancellation costs will be as follows:

  • More than 8 weeks before booking commences your deposit will be forfeited
  • Fewer than 8 weeks you will be liable to pay the full rental

Availability

Each booking is made in good faith in the belief that the house will be available to the client on the date stated on the booking form.  If for any reason due to circumstances out-with our control the house is not available we are unable to guarantee provision of alternative accommodation.  In the event of this happening the deposit and balance will be refunded in full. You will have no further claim against us.

We reserve the right to alter or amend the facilities made available at the house.